How do I file a complaint?
Complaints can be submitted by phone or email. To help us investigate efficiently, please include:
- The exact property address or location of the concern
- A detailed description of the issue
- Dates and times the issue occurred or is occurring
- Your full name and contact information, including a phone number
Providing accurate and complete information helps staff assess and respond to complaints more effectively.
Can I remain anonymous?
Anonymous complaints will not be investigated. Contact information is required to ensure complaints are legitimate and to allow staff to follow up if additional information is needed.
Will my neighbour know I made the complaint?
Your personal information is kept confidential whenever possible in accordance with applicable privacy legislation. However, information may need to be disclosed in certain legal proceedings, such as court matters.
What happens after I file a complaint?
Once a complaint is received:
- The complaint is reviewed and prioritized
- A By-law Officer investigates the concern
- Appropriate action is taken if a violation is confirmed
Some investigations may require multiple site visits or additional follow-up depending on the nature of the complaint.
Tips Before You Submit a Complaint
Before contacting By-law Enforcement, residents are encouraged to:
- Review the applicable by-law on the Township website
- Consider speaking with their neighbour about minor concerns first
- Confirm that the issue is ongoing and not an isolated occurrence
- Gather clear details, including dates, times, descriptions, photos, or videos when possible
Photos and videos can be especially helpful for investigations involving recurring or nighttime offences.